BOOKING POLICIES - POUSADA DA PRAIA

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BOOKING POLICIES
BOOKING POLICY

1. Check-in starts at 2pm and check-out ends at 12pm.

2. The minimum number of nights accepted for reservations is indicated on the website when making the reservation, or will be informed by the Pousada when you contact us in person or by phone, WhatsApp or email. This number varies depending on the Season (Low, Medium and High) and the existence of packages for the period.

3. All reservations are confirmed upon payment of a minimum of 50% of the total accommodation price. The remaining amount is paid at check-in.

4. Changing the Reservation date:

4.1. Up to 7 days before the check-in date, the reservation date can be changed (subject to availability), only once;
4.2. Less than 7 days before the check-in date, the reservation date cannot be changed;
4.3. Reservations that have had their date changed will not be entitled to a refund in the event of cancellation.

5. Cancellation of Reservations and Returns of Amounts Already Paid, for reservations confirmed with payment of 50% of the total accommodation amount:

5.1. Reservations canceled up to 15 days in advance of the check-in date will be refunded the full amount of the payment made;
5.2. Reservations canceled less than 15 days and up to 7 days before the check-in date will have a refund of 50% of the payment made (which corresponds to 25% of the total cost of accommodation);
5.3. Reservations canceled less than 7 days from the check-in date will not be entitled to a refund.

6. Cancellation of Reservations and Returns of Amounts Already Paid, for confirmed reservations with payment greater than 50% of the total accommodation amount:
6.1. Reservations canceled up to 15 days in advance of the check-in date will be refunded the full amount of the payment made;
6.2. Reservations canceled less than 15 days and up to 7 days before the check-in date will be refunded the amount that exceeds 25% of the total value of the reserved accommodation;
6.3. Reservations canceled less than 7 days before the check-in date will be refunded the amount that exceeds 50% of the total value of the reserved accommodation.

7. Refunds will always be made after the reservation amount is credited to the Pousada's bank account and expenses for return will be deducted, such as bank fees for PIX, DOC and TED, credit card fees (3.5%) and debit card (2.2%).

8. Failure to show up without prior written notice, on the scheduled arrival date, will be considered a “no show” (withdrawal without cancellation). The vacancy will remain available for 24 hours, starting from the day and time you should have entered. After this period, the reservation will be canceled (with 100% retention of the amount paid), making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID.

9. If the guest does not pay their debt to the Pousada, the guesthouse reserves the right to seize their luggage and documents, as collateral. Luggage is understood as, in this case, in addition to the clothing itself, any other valuable objects, jewelry, electrical or electronic devices, etc., that are in your possession.

10. At the time of accommodation, we need original documents with photos of all guests. Accompanying minors must present a Birth Certificate if they are the parents or parental authorization with a notarized signature if they are not, with a copy of the parents' documents.

11. If the guest leaves before the end of the package (New Year's Eve, Carnival, Easter or any other) the total value of the package will be charged. (There will be no right to refund of amounts paid).

12. If the guest checks out before the end of the stay:
12.1. For non-package reservations (item 11 above), with the exception of weekends, unused nights will be returned after the first night. On weekends (not part of packages) after the second night, unused nights will be returned;
12.2. If you leave before the end of booking additional nights to the packages (item 11 above), any unused nights will be returned.

13. One (01) child from 0 to 5 years old per suite is complimentary (not paid), but the same account for the number of people in the suite as described in the item below.

14. It is not permitted to exceed the maximum number of people in the suite, regardless of age, under penalty of cancellation of the reservation. Although one child from 0 to 5 years old per suite does not pay, it counts as 01 (one) person in the suite's capacity.

15. Checks are not accepted.

16. The Inn does not accommodate pets (domestic and/or wild).

17. Regarding the COVID-19 Pandemic, see the information in the “Operating Rules and Fees Charged”.

18. We note that:
. During New Year's Eve there is a lot of noise around the inn due to fireworks, sound cars on the street and a stage with live music set up on the beach. The road leading to the Pousada is also closed to traffic from the beginning of the night (after 6:00 pm) until the end of the show, so there is no way to access the Pousada or leave it by vehicle.
. During the carnival period there is a lot of noise every day and every night until dawn due to the shows held near the Pousada. The road leading to the Pousada is also closed to traffic from the beginning of the night (after 6:00 pm) until the end of the show, so there is no way to access the Pousada or leave it by vehicle every night.
. On some weekends in the Low and Mid Season, during the day, events are held with a starting and/or finishing point on the avenue in front of the Pousada. Occasionally, vehicle access to the Pousada (entrance or exit) is restricted or blocked for a few hours. Events such as races, marathons, bicycle races, swimming competitions, Triathlons.

This Reservation Policy is subject to change without prior notice.

If you make a reservation, you declare that you have read and agree with the “Reservation Policy” and “Operating Rules and Fees Charged” of the Pousada.

Rev. 12 of 19/Nov/2023

All rights reserved to Pousada Da Praia Garopaba © 2023
Developed by  agenciaLOCAL
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