TERMS AND POLICY
1● Check-in starts at 2:00 p.m. and check-out until 12:00p.m. (noon)
2● Only reservations for 02 nights or more are accepted.
3● Reservations of 02 nights are confirmed upon payment of 100% of the total amount of the lodging. Bookings from 03 nights or more are confirmed upon payment of 50% of the total amount of the lodging. The remaining amount is paid at check-in in a single installment.
4● Cancellation of Reservations:
- Reservations canceled up to 15 days in advance of the check-in date will be refunded the full amount of the payment made;
- Reservations canceled between 14 and 7 days prior to the check-in date will be refunded 50% of the amount of the payment made, for bookings of 03 nights or more. For bookings of 02 nights will be refunded 75% of the payment amount. (In both cases the value not returned corresponds to 25% of the total amount of the lodging);
- Reservations canceled less than 07 days from the date of check-in will not be entitled to a refund, for bookings of 03 nights or more. For bookings of 02 nights will be refunded 50% of the payment amount. (In both cases the value not returned corresponds to 50% of the total amount of the lodging);
- Returns will always be made after the reserve value is credited to the Pousada da Praia bank account and will be discounted expenses for devolution, such as, bank fees for DOC and TED, credit card fees (3.5%) and debit card fees (2.2%).
5● In the case of no-show there will be no refund and the suite is available to the guest, for the number of nights corresponding to the payment made, counted from the date of check-in;
6● In case the guest does not pay his debt to the Pousada, it reserves the right to seize his luggage and documents as collateral. It is understood as baggage, in this case, in addition to the clothing itself, any other objects of value, jewelry, electrical or electronic appliances, etc., which are in its possession.
7● At the time of lodging we need a photo document of all guests. The legal guardian for minors should present a birth certificate in case of parents or judicial authorization if they are not.
8● In case the guest leaves before the end of packages (New Year's, Carnival, Easter, 02 nights reservations or any other), the total amount of the package will be charged. (There will be no right to return amounts paid).
9. In case the guest leaves before the end of reservations of 03 nights or more not belonging to packages (item 8 above), after the second night will be returned the unused nights. Also, in case of leaving before the end of reservations of additional nights to the packages (item 8 above), will be returned the unused nights.
10● One (01) child from 0 to 5 years per suite is courtesy (not paid).
11● It is not permitted to exceed the maximum number of people in the capacity of the suite, under penalty of cancellation of the reserve. Although a child of 0 to 5 years per suite does not pay, the same account as 01 (one) person in the capacity of the suite.
12● Checks are not accepted.
13● The Pousada does not host pets (domestic and/or wild).
14● We observe that:
● In New Year's Eve there is a lot of noise in the vicinity of the Pousada due to fireworks, sound cars on the street and to the stage with live music mounted on the beach.
● during the carnival period there is a lot of noise during the day, and every night until dawn due to the shows performed near the Pousada.
This reserve policy is subject to change without notice.
Rev. 03 of 2018/Jan/20